Enabling the University Campus for Tomorrow, Today
September 10, 2012 Leave a comment
Congratulations to Arcadia on its successful Wireless and BYOD initiatives. Next step serve students by providing access to studentforce
Originally posted on edtechdigest.com:
GUEST COLUMN | by Steven E. Alter
From the student’s perspective (the customer from a service delivery view point), network access — specifically wireless connectivity and the ability to connect any device, securely — to the Arcadia University’s network — is the most critical technological capability provided. Just think about what a student brings to campus on their first day: desktop computers, laptops, mobile devices, and gaming systems. All require secure network connectivity (wired and wireless), at any time during the day or evening from anywhere on campus. From a CIO’s perspective, this is a challenge of significant proportions. Consider creating a secure wireless network for devices that you do not control, while taking into consideration Arcadia’s tree-lined open spaces and residence halls built from concrete and cinderblock.
Students expect wired and wireless network connectivity that magically appears whenever and wherever they turn on their computing devices. This includes, but is not limited to, sitting in an open area, a classroom or residence hall and performing research, streaming videos or accessing their social media tool of choice. Worse yet, if the wireless is not available but the wired capability is, the students believe the network is unavailable. When I challenged a student who told me the “network was down” although I knew wired capability was available, he looked at me and said “students don’t have ethernet cables to connect our laptops.” That was my moment of truth: when I fully understood the ramifications of not having wireless service on Arcadia’s campus. I also delivered ethernet cables to the help desk, library and residence halls just in case a backup plan was required.